Refund policy

Return and Refund Policy

We accept returns on eligible standard, non-custom products when you contact us within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging. Proof of purchase is required. Please contact us at info@madetwogether.com before returning an item. Returns sent without prior approval may not be accepted.

Final-sale items

Personalized, customized, and made-to-order products are final sale because they are created specifically for the customer. Clearance, closeout, and other items marked final sale are also not eligible for return, exchange, or refund.

These restrictions don’t apply when an item arrives damaged, defective, or different from what was ordered.

Damaged or incorrect orders

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund.

Return shipping

Customers are responsible for return shipping costs on ordinary approved returns. Original shipping charges aren’t refundable. If the return is due to our error or an item arrived damaged or defective, Made Twogether LLC will cover the approved return-shipping cost.

Refunds

We’ll notify you after receiving and inspecting the returned item. If approved, the refund will be issued to the original payment method. Your bank or card provider might need additional time to post the refund.

Exchanges

Contact us at info@madetwogether.com if you need a different eligible item. Personalized, made-to-order, clearance, closeout, and final-sale items aren’t eligible for exchange.